Communicating with Traumatized Clients – Workshop

Communicating with Traumatized Clients – How to Signal Safety

An unusually fun and helpful 2-Day workshop for Helping Professionals

“What I really appreciated: Your Enthusiasm.”

Janice Castelbaum


“Twig is a master of the nervous system and a master of play!”

Erica Gaeta

Somatic Experiencing Practitioner

“Twig is brilliant. He is a treasure not to be missed.”

Carol Spears


Trauma Informed – Trauma Literate – Trauma Fluent

Overview of Twig’s workshop – Communicating with Traumatized Clients

2 days of insightful theory, practice, social engagement, and fun.

We’ll alternate between play and presentation which will keep us informed, reinforce the lessons and keep us laughing.

Created specifically for helping professionals.

This is about supporting helping professionals in their personhood and profession to be more at ease in themselves and successful in their work.

Made to cultivate your confidence during client interactions.

Signaling safety is a critical feature needed to aid traumatized people out of the stress response, your confidence is a safety signal and we’ll explore how to develop more of it.

Appreciative of the fact that the majority of communication is implicit.

We’ll explore your pace, pattern, verbiage, range, and conveyance in a creative and rejuvenating learning environment.

Scientifically informed by a thorough understanding of the Polyvagal theory, Traumatology, and Evolutionary Psychology.

So the communication strategies we’ll explore will take into account the nature of biological processes that are influencing our clients’ perceptions of danger and limiting their access to well-being.

Infused with experience.

By Twig’s 15+ years of private practice as a trauma therapist, over 100 public presentations on trauma and healing delivered around the world, a decade teaching communication skills to helping-care professionals, plus the collective wisdom of our workshop participants.

“You have been able to express and describe complexity in the most relaxed and comprehensive way. You truly inspire me to do more and know that sharing this information is crucial to helping people heal from injury.”


Social Worker

We want to adjust our interventions and requests based on the relative resiliency we witness in our clients and patients.

We’re going to find the means whereby we can get things going in the right direction and then we’ve got to keep it moving forward.

We can’t underestimate the influence of traumatic stress patterns on people’s personality and behavior.

If our clients can do more, we can do less. If they can’t, then we need to do more.

In Short, over these 2 days we will:

  1. Review the effects of traumatic stress on human physiology, psychology, and behavior.
  2. Name clinical implications and adjustments that we must make to accommodate these challenges.
  3. Play with various communication styles, elements, and patterns to help better guide, direct or set free our clients’ attention.
  4. Have a good pro-social time while doing it.
  5. Return home with more confidence and ease, better prepared for the challenges of our work.

Along the Trauma Spectrum People Hear Things Differently

From the tone of our voice, the pace of our speech, the contact or distance in our attention…this all influences how well we can communicate with people suffering from trauma.

In this 2-Day workshop, we’ll focus on your:


We need to speak and join with different kinds of people while they’re in different “autonomic nervous system states.”

The different ANS sub-systems (i.e. VVC, SNS, and DVC) recognize different signals of support that indicate increased or decreased safety.

We intend to be fluid and adaptable enough to signal increased safety to our client’s current nervous system state. This will allow us to aid in the resolution of the stress response and/or improve our other therapeutic interventions such as cognitive behavioral therapy or classic problem solving – simply because our clients will feel less threatened.



We want to be able to recognize client’s nervous system state which is being “broadcast” by their behavior, posture, their tone of voice, pace of speech, focus of attention, relative movement of their eyes, head and neck and so on.

By understanding the influence of different ANS subsystems we can “read” other people’s posture and behavior and respond more accurately to the needs of the current and general ANS state.

The less conflictual our presentation is with a traumatized nervous system, the more likely we are to be able to guide that system to another perspective, way of feeling or level of activation. We need to be accurate in recognizing what subsystem is currently dominant, have some perspective of what that means for the organism generally and then too, how to respond accordingly.


We try to relate to our client’s relative resilience to help them succeed.

Trauma, with its special concerns like the condition of “Learned Helplessness” requires adjusted or “titrated” interventions and requests so that our offers and directions to our clients are not overwhelming but successful, sustaining and integrative.

By appreciating the breadth of “the Trauma/Resiliency Spectrum” (a key element of this workshop) we can more accurately share our empathy with our clients in a way that their nervous system will allow our compassion and assistance to “get through.”

Why this Workshop?

Helping Care professionals everywhere have realized they need to become “trauma informed.”

Thus many of us have studied modalities like Somatic Experiencing®, EMDR, TRE and so on, which is all great. Great for us and great for our clients. These therapeutic tools provide powerful explanations and interventions for understanding and responding to traumatic stress.Yet, in applying our training and these interventions our most human qualities remain key. We cannot offer our requests or directions as though reading a formula from a book. Traumatized clients are sensitive to such contrivance. Instead, we must “infuse” our work with appropriate sociality and authenticity, with clear diction that is well paced to match the nervous system state of our clients. Even our tone of voice, posture, greetings and closures, and more, all inform the unconscious but critically important assessment or “neuroception of sufficient safety.”

This sense of safety is the key ingredient to nervous system change and recovery from trauma

and thus makes an enduring request of Helping Professionals to allow themselves to be more human in their work – as we now know that it is the biological signals of our humanity that signals safety to others. This is not only the humanity of our sense of compassion, as important as that is, it is more directly a result of the biological signals of how our facial muscles move, our head nods and bobs and so on that literally speaks directly to the nervous system state of our clients, from our bodies to theirs.

This class is about cultivating that signal of safety by considering, adapting and improving your style and ease of communication.

This will allow you to “be more you” in your meetings with clients and patients. Thus giving you the best chance for your interventions to be as successful as they were designed to be.

For those who have not studied trauma formally, this will be an ideal introduction and a great start in becoming more trauma informed.

At the same time, you’ll be able to make immediate use of the ideas and skills in this workshop to enhance the sense of safety in any work with others that you are already doing. That will only help.

Let’s Keep These Things in Mind

Traumatized clients have special concerns.  Potentially these include experiences like,

  • Challenged memory
  • Repetitive distress
  • Distracted attention
  • Being easily triggered
  • Mistrust of others
  • Anticipation of failure

And many other issues that make recovering well-being difficult if not impossible without specialized sophisticated support and intelligent redirection of attention.Professionals who recognize the importance of these challenges understand that how we communicate with our clients and patients directly impacts the effectiveness of our work.

  • If our manner startles and stresses an already sensitive client, our rapport will suffer.
  • If our words and questions confuse an already disoriented client, our attempts to inform will fail.
  • If our requests for change exceed the threshold of potential success, we help reinforce failure.

To be more successful in helping people out of trauma, we… 


  • Want to recognize the dominant nervous system state of our client and sufficiently match our own pace and tone to theirs. This will minimize the conflict of an incongruent nervous system state between therapist and client, aiding the working relationship and acceptance of interventions, requests, and directions.
  • Sequentially build our client’s awareness of our requests, patiently from one successful understanding to the next. This reinforces success and integration rather than forgetfulness and failure.
  • Attend to the biological signals of our traumatized clients around issues of proximity and posture, pace and tone, mirroring, joining, leading and so on. This encourages and promotes an increased sense of safety and ease in our client-professional relationships.

“Twig is brilliant…. he has clearly learned things from the inside out and also from studying, contemplating and practicing. He is a treasure not to be missed. I would go to any workshop or performance he offers and know that I would not only learn something but also be enriched by the experience…. and have fun in the process!”

Carol Spears


The Highlights of This Workshop

We’ll discuss:

  • How the anatomy and physiology of the autonomic nervous system are influenced by traumatic events.
  • How these influences can be seen in our client’s behavior and their importance.
  • How we can alter our communication strategies and requests of our client’s attention to help a traumatized and thus disorganized nervous system be more accepting of therapeutic supports/interventions.

We’ll practice and play with:

  • Mirroring, Listening and Joining experiments and exercises.
  • Communication patterns that support spontaneity and momentum.
  • Posture, tone, pace, and physicality that signals safety for different nervous system states.

The intention is for Helping Professionals to:

  • Have a better understanding of what is happening biologically for clients in chronic distress and trauma.
  • Recognize the interaction between the helping professional’s behavior and communication on their traumatized clients and respond accordingly (i.e. Speak faster or speak slower).
  • Feel more confident about their communications and interactions with clients who are chronically distressed, depressed, irritated, agitated or otherwise ill-at-ease.
  • Receive a nice dose of positive pro-social engagement time with their friends and colleagues during a fun and enjoyable workshop.

“It was fun, invigorating and I would love to do more, such good in depth work on how to meet clients where they are at, framed with such fun games in an awesome container.”

Jeremy Hully, SEP

Methodology and What We’ll Do

While this workshop is based on the science of traumatology and the clinical practice of trauma therapy, it is animated by the inclusion of adapted comedy improve theater games and practices that will enliven our experiments and discussions.The improv theater traditions have developed a wide variety of extremely effective games for improving our communication skills, we’re going to borrow from them.

Thus this workshop is improvisational and participatory while filled with dynamic presentations and insightful explanations of human biology, traumatic stress psycho-biology, the Polyvagal Theory, spontaneity, and success. Generally, we’re going to cultivate the sense of satisfaction.

There will be plenty of information, clinical observations, case and situational examples along with a progressive tour through playful learning games, clinical practice scenarios and listening and joining experiments.

Our format will include:

  • Entertaining and informative lectures
  • Group games that are adapted from comedy improv theater techniques
  • Small group discussions on psycho-biological influences and cultural norms in therapy
  • Easy and helpful small group practice of different therapist-client situations

It’s a fabulous way to round out your understanding and approach to communicating with people who are actively influenced by traumatic stress physiology.You can look forward to an informative and helpful experience that will also be refreshing and fun.

“Twig is a great teacher with a lot of knowledge, it was a fun and inspiring weekend! A clever way to learn SE speak!”

Shirley Impellizzeri


Who Should Come

This workshop is open to all Helping Care Professionals, those with formal training in trauma treatment and those who are beginning the process of becoming trauma informed.Professionals like,

  • Psychotherapists
  • Social Workers
  • Bodyworkers
  • Nurses and Doctors
  • Special Needs and Regular Teachers
  • Coach and Performance Specialists
  • Anyone working with others and who want to be able to communicate better with them in the work that you do

Please don’t worry about these kinds of things:

  • You do not need to be funny.
  • You won’t be put on the spot.
  • You won’t be left feeling uncomfortable at any point for too long.

Please remember, generally speaking, the magic happens outside our immediate comfort zone.You only need to come curious and ready to have a good time while learning. We’ll do both of those, learn and have a good time. 

“What I really appreciated: Your Enthusiasm. “Even after all this time that you’ve been doing this….” your energy for sharing/teaching SE stuff is fresh, exciting, stimulating, positive. You showed up fully and created a safe and fun container for all to explore. Your Capacity to Respond to the Group ~ going with the flow of interest and questions ~ AND hold the group containment and content as planned. A Gem.”

Janice Castelbaum


Invite Twig to Your Community

Communicating with Traumatized Clients based on invitation from engaged helping care professionals who want to make this workshop happen in their area.

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